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We help beneficiaries and their families identify the appropriate channels for contacting the National Committee (Tarahum) or its branches, and direct requests and enquiries in accordance with the approved pathways and regulations, in coordination with the relevant authorities.
This page helps you identify the appropriate channels for contacting the National Committee (Tarahum) or its branches, according to the type of enquiry or need. Requests are reviewed and directed in accordance with the approved pathways and regulations, in coordination with the relevant authorities, while upholding privacy protection and preserving dignity.
Through the approved official channels.
To help the team understand the type of request or enquiry.
In accordance with the approved pathways and regulations and in coordination with the relevant authorities.
In a way that helps improve the beneficiary's experience.
Through the official channels.
To help the team understand the type of support or guidance required.
In accordance with the approved regulations and in coordination with the relevant authorities.
To support clarity of the pathway and improve the experience.
To direct it to the appropriate authority.
So that a response can be provided through the approved channels.
In accordance with the official procedures.
Through the online form or the official channels.
To determine its alignment with the Committee's priorities and pathways.
To complete the requirements and determine the appropriate cooperation mechanism.
Your journey with us follows clear stages, according to the type of request or enquiry.
The request or enquiry is logged through the official channels.
The basic information is reviewed to determine the most suitable pathway.
The request is directed in accordance with the approved regulations, in coordination with the relevant authorities when needed.
Follow-up is carried out according to the nature of the request and the available pathway.
Answers to the most common questions beneficiaries ask before beginning the journey.
Do you have another question?
View the full FAQ guide — it includes 20 questions organized into 3 sections (general questions, beneficiary and family questions, and partner and community contribution questions).
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